Instructors

KEN CARLSON
Ken Carlson is Director of Training for Manage-Rite, Inc., Automotive Training Division. He has over 28years of retail automotive experience and is AFIP Certified (Senior). Ken has conducted seminars for Sales, F & I, Sales Management, Aftersale, and Service Manager/Advisor personnel for dealer associations throughout the United States.

FRANK PHILLIPS
Frank Phillips has over 14 years in retail automotive sales and has conducted classes throughout the United States for dealerships, associations, and manufacturers. In addition, Frank worked as a sales trainer for Volkswagen, Porsche and Audi.

DENNIS CAREY
Dennis Carey has extensive in-dealership tenure, having held many positions including Sales Manager and General Manager for a large Pontiac-GMC store as well as Finance Director with a 17 store group. He has also been published in the World of Special Finance Magazine, and received the Chairman's Award, DealerTrack's highest honor. Dennis has spoken this year at The Chicago Dealers Association, Greater New York Automobile Dealers Association, Pre-Owned Vehicle Department Conference and the on going series with Auto Remarketing.

MARK RODRIGUEZ
Mark Rodriguez has been in the industry since 1989. He specializes in cutting edge total client care techniques and strategies that maximize phone opportunities and gets results. Mark’s talents have been used in helping dealerships utilize existing resources to keep customers happy and maximize profits in the service area at some of the nation’s most progressive dealerships.

LARRY LEVINE
Larry Levine works as a Technical Analyst with the NYS DMV Office of Technical Services and Clean Air. Larry has been with the Department for 18 years. His current position involves assisting in the analysis and evaluation of the emissions inspection programs and also as a troubleshooter for the NYVIP inspection program.

ERIC RADLE
Eric Radle brings first-hand OEM experience to The Miller Agency, having held a national leadership role as Manager of Sales Operations for Mazda North America, providing direction for field actions, vehicle production, distribution, and dealer profitability.

During his time at Diamler Chrysler, Erik was the sole individual tasked with training over 250 field managers on dealership operations, effective retail marketing strategy and financial statement analysis. Most recently, he has held the roles of Marketing Manager and Dealer Development Manager for Subaru of America, successfully adding an unprecedented 10 new Subaru retailers in the south and fueling the meteoric sales success of Subaru over the past 2 years.

In addition to his depth of experience on the OEM side of the business, Erik amassed almost a decade of dealership retail operations experience, culminating as a managing partner for one of the most successful dealer groups in Texas.

GERRIE PIERRE-FLEURIMOND
Gerrie Pierre-Fleurimond, is CNSA "National Notary of the Year" winner. With years of corporate management experience under her belt, Pierre-Fleurimond educated and inspired many other Notaries, emphasizing to them not only the professional demands of the Notary office but also its personal rewards - and particularly the rewards of the new Notary Signing Agent career field.

GLENN PASCH
Glenn Pasch has more than 20 years of experience in training and managing individuals, including hands-on sales training, project management, as well as organizational development and performance consultant services.

He has a proven track record of leading diverse teams of professionals to new levels of achievement in a variety of highly competitive markets and fast paced environments. He deeply understands the day-to-day issues that affect an organization and their employees’ performance

In addition, he personally coached thousands of front line sales and customer service agents as well hundreds of management personnel.

He continues to author articles for industry publications as well as continuing his successful Side by Side Coach Blog. He is a speaker whose energetic, straight forward style of coaching and training connects with audiences and leaves them with tangible tools they can utilize immediately.

Glenn Pasch is a member of SOCAP, ATA, ICF and The American Society for Training and Development as well as a member of the Board of Directors for the NY Metro Chapter of the ATA.

STAN SHER
After spending seven years in the dealership, Stan Sher moved on to consult dealerships nationwide to setup and maintain successful internet sales and business development departments. As a national internet sales trainer, Stan has created customized powerful follow up processes for the phone and email that will bring dealerships much success. Stan has a continual blogging presence within and has been published in some of the most respected automotive industry websites and magazines such as Digital Dealer and Dealer Marketing, just to name a few.

DOUGLAS WRIGHT
Douglas Wright grew up around his father’s Mercedes-Benz dealership. After a career on Wall Street, he purchased a Chrysler, Dodge, Jeep dealership in upstate New York. He then bought four underperforming dealerships, turned them around and sold them for a profit. In 2002, he left the retail side of the business to start Wright Auto Pro, which provides customized training programs and consulting services to the industry. Wright Auto Pro specializes in developing and delivering performance improvement solutions designed to maximize dealers’ sales and service profitability. He writes for Dealer Magazine.

DONNA D’ALESSIO
Donna D’Alessio is General Manager of DMV-Direct, GNYADA’s registration and title service. After 25 years in the auto industry, Donna offers substantial knowledge in the titling and registration of vehicles in New York State, as well as many other states around the country. Her hands-on experience as an automotive biller enables her to explain laws and procedures in terms that dealership employees instantly understand.

TORI MORANDI
With more than 10 years of experience as a public speaker and expert trainer, Tori Morandi brings a unique and energetic style that engages audiences and promotes learning. Her presentations for AutoTrader.com cover what's happening in the industry, today's automotive consumer, emerging trends, and what's new with advertising and marketing on the Internet.

Previously, Tori worked with BMW of North America as well as Toyota and Lexus of North America as a training and instructional design consultant. Her dealership experience also includes BDC implementation and development for the Porsche, Audi, Subaru, and the Lincoln/Mercury brands. She has a Bachelor of Arts degree in Public Relations from Pepperdine University.

ALAN RAM
Alan Ram, president and founder of Proactive Training Solutions, is recognized by most as the best in the automotive business at increasing individual as well as dealership productivity through effective utilization of the telephone, internet and client base management.

Alan began his career in the automotive business at what would become the nation's second highest volume Nissan dealership. Alan was promoted through every position in the front end of the dealership up to General Sales Manager by age 25. In 1991, seeing a tremendous need for high quality automotive sales and management training, he launched Proactive Training Solutions.

Over the years, Alan has worked with tens of thousands of salespeople, managers, business development representatives and internet staffs from coast to coast, increasing individual as well as group productivity. Alan uses his sharp sense of humor combined with a real world approach to get his message across.

RANDY HENRICK
Randy Henrick is DealerTrack’s Associate General Counsel for regulatory and compliance matters. He authors DealerTrack’s annual Compliance Guide and writes articles that appear in numerous legal and auto industry journals as well as articles and video blogs on www.thecomplianceguide.com.

Randy has over 25 years experience in banking and consumer financial services. Prior to DealerTrack, Randy served on the legal staffs of GE Capital, Citigroup, MasterCard International, and FleetBoston Financial. He lectures extensively to dealers on consumer credit, privacy, identity theft prevention, FACT Act regulations, and other auto dealer compliance topics. In April, Randy appeared as a panelist in Detroit at the FTC’s fact-finding roundtable on auto financing practices.

Randy is an Adjunct Professor of Law at New York Law School where he teaches a course on U.S. Consumer Credit and Privacy Law and is the former Chairman of the Consumer Financial Services Committee of the Business Law Section of the New York State Bar Association.

DALE POLLAK
Drawing from 13 years of experience as a dealer principal and more than a decade as a successful high-technology executive, serving the automotive retail industry, Dale Pollak is a highly sought-after authority on maximizing profits from used vehicle operations. Pollak provides profound insight into the everyday challenges faced by today’s principals and managers.

Recognized as a speaker who educates, challenges, and motivates his audience; he has presented innovative management disciplines at every major automotive industry event and has worked extensively with Dealer 20 Groups, Dealer Associations and large dealer enterprises across the country. In addition to his regular contributions to auto industry publications like Dealer Magazine, Pollak is a published author of 2 books, Velocity: From the Front Line to the Bottom Line and Velocity 2.0: Paint, Pixels & Profitability. These books serve as guides for the used car department and compile Pollak’s more than 20 years of observations, best practices and strategies. Pollak also posts regularly on his blog at www.dalepollak.com.

Pollak was awarded the 2010 Ernst & Young Entrepreneur Of The Year® award for Emerging Companies in the Midwest Region. For the second consecutive year, vAuto was named to the Inc. 500 list as one of the nation’s fastest-growing, privately held companies in America. In addition, vAuto ranked as the 17th fastest growing company in North America on Deloitte’s 2010 Technology Fast 500.

TYLER ROBBINS
Tyler Robbins is a charismatic speaker with the proficiency to interface with North America's top Manufacturer Executives, Retail Dealers and Dealership staff from General Managers to Lot Attendants with the utmost respect. With a 20+ year Automotive career thus far, 16 years in the retail end, Tyler served as Dealer Principal of a high volume Import Dealership, and in domestic dealerships throughout has career served in the capacities of; General Sales Manager, Fixed Operations Director, Service Manager, Sales Manager, Body Shop Manager, Service Advisor, Appointment Coordinator, Sales & Leasing Consultant and Fleet Manager.

Automotive Training International (ATi) was established to provide World Class "Real-World" Facilitation, Training & Consulting to the Automotive Fixed Operations Industry.