Skills for Finance & Insurance Managers

Presented by Ken Carlson, Director of Training for Manage-Rite

A good percentage of any auto dealership's profits are derived from its F&I department. Learn the proper method of utilizing the "Menu" sales approach to increase product sales, gross profit, and customer satisfaction. In addition, review how to comply with New York legal requirements.

Attendees will learn how to:

• Put customers at ease who are apprehensive about the buying process
• Show customers how to protect their future repair bills, good credit standing, and maintain high vehicle resale value
• Use information from the interview to present your products and services
• Use the menu as a tool to package the options available to the customer
• Use lender's guidelines to properly structure a deal and get approved faster
• Speed up process to verify funding to maximum cash flow
• Implement a positive follow-up plan to capture lost opportunities, add critical profits to the bottom line and strengthen your customer base
• Plan for questions and objections and have counter strategies for each