Receptionist Training for Dealerships

Presented by Mark Rodriguez, Auto Client Care

The Receptionist position is one of the most important positions held in any dealership today. They provide the critical first impression. Professionally and courteously directing calls with composure and style while simultaneously greeting showroom customers is the mark of a great receptionist. In addition to directing calls and taking messages, today's receptionists are expected to multi task and utilize technology more than ever.

You will pick up great pointers on how not to lose your cool when the environment is stressful in addition to uncovering and discussing the following:

• Who is your customer and why did they choose your dealership to call?
• The mindset of the customer
• Delivering outstanding client care on the phone and face to face
• Proper greeting and directing of calls
• Dealing with clients requiring immediate attention
• How to direct happy clients to give great reviews online - Best Practice