Mastering the Incoming Sales Call
Presented by Mark Rodriguez, Auto Client Care
| Date: | May 15, 2012 |
| Time: | 10:00am-1:30pm |
| Tuition: | $85 |
| Target Audience: | BDC staff, Sales Reps, Sales Managers, General Managers |
BDC, Sales and Management Staff will learn how to effectively handle New and Pre-Owned incoming sales calls. You'll understand the psychology of the techniques used to get successful outcomes. Listen to and evaluate LIVE mystery phone shops during this highly engaging, highly energetic workshop. No fluff, no filler - all relevant content that is sure to help you become a superstar at maximizing phone opportunities.
Mastering the Incoming Sales Call will teach attendees the following:
• Why Customers Shop by Phone
• How to give a warm greeting
• How to answer customer's questions by asking GREAT questions
• How to use a script and not sound robotic
• How and When to collect name, number and email address
• How to effectively ask for appointments
• How to set solid appointments that show
• Why should New and Pre-owned sales calls be handled differently?
