Outbound Calls for the Sales Department & the BDC

Presented by Mark Rodriguez, Auto Client Care

Many dealerships today have some type of a CRM or ILM that utilizes schedules and daily work plans to remind staff to make outbound calls. In this highly engaging environment you will learn cutting edge techniques to maximize results from virtually every type of outbound call your CRM will ever remind you to make! You will learn the lost art of household prospecting and asking for referrals on the phone and at delivery. You will leave with a workbook that you will refer to time and time again.

This seminar will teach attendees:

• The 4 basic steps to making any outbound sales call
• How and what to say to unsold showroom traffic
• What to say on birthday and anniversary calls
• How to self-generate business via household prospecting and referrals
• How to get referrals at time of delivery
• How to call internet leads
• How to follow-up on aged leads
• How to call up all customers
• Maximize service conquest customers
• How to use call monitoring tools to contact and convert lost opportunities